Shipping Policies

Last updated 6 January 2022

Australian Domestic Shipping Policy

Shipment processing time

100% of orders are picked, packed and dispatched same business day. Orders placed on weekends or public holidays are processed next business day.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout based on:

1. size of order, 2. your location and 3. the speed of service you select.

To minimise freight costs we:

– Mostly send out 250g trial packs to keep under the Australia Post 500g weight break.- Provide bulk options to get as much product to you per single shipping charge. Eg 1kg bulk lots are 240 days supply.- Offer subscriptions with double order duration & single delivery price. Eg 500g every 120 days not 250 every 60 days.

Note: times below exclude the business day required to pick, pack and despatch your order.

City/State
Standard Delivery Time*
Express Delivery Time*
<=500g Standard cost
<=500g Express cost

Brisbane / QLD
3-6 business days
2-3 business days

Sydney / NSW
2-5 business days
2-4 business days

Melbourne / VIC
3-8 business days
3-6 business days

Adelaide / SA
3-4 business days
1-3 business days

Perth / WA
4-9 business days
2-3 business days

Canberra / ACT
2-4 business days
1-3 business days

Darwin / NT
3-8 business days
2-7 business days

Hobart / TAS
2-4 business days
1-3 business days

*Delivery times are not guaranteed and delays do happen. You can check on Australia Post lead times here.We ship from New South Wales (NSW) postcode 2487.

Shipment to P.O. boxes or Parcel Locker addresses

We welcome PO Box and Parcel locker deliveries as we ship with Australia Post.

Shipment confirmation and order tracking

We will send you a Shipment confirmation email to let you know when we have dispatched your order.Tracking numbers are sent in a confirmation email by Australia Post.From the Australia Post email you can elect to have the product safe dropped if not home and see expected lead time.The tracking number will start with a 3 digit prefix – 92JEnter this “92J” consignment tracking number into the Australia Post Tracking system here

Customs, duties, and taxes

Customize the following: Inositol Australia. is not responsible for any customs and taxes applied to your order.

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Inositol Australia is not liable for any products damaged or lost during shipping.

We do not insure your goods during shipment and if you require this you need to let us know prior to dispatch.

There are additional costs for transit insurance.

If you did pay for additional insurance and received your order damaged, please contact our support team directly to file a claim.

Please save all packaging material and damaged goods before filing a claim.

Photos will be required.

International Shipping Policy

Currently we do not ship internationally, but please contact us if you are interested.

Returns Policy

Customers are responsible for the cost of shipping a return.

Returns should be sent to

Inositol Australia 7 Donalyn CrtDuranbah NSW 2487

For more information on returns see full returns policy here.