Shipping Policies
Last updated 16 May 2024
Australian Domestic Shipping Policy
Shipment processing time
100% of orders are picked, packed and dispatched same business day. Orders placed on weekends or public holidays are processed next business day.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout based on:
1. size of order, 2. your location and 3. the speed of service you select.
Typically for Australian Domestic orders this is :
- $9.42 for Standard eParcel (250g or 500g)
- $12.43 – $12.94 for Express. (250g or 500g)
- Best value is the 1000g bags as same shipping cost as the 750g. Typically $19-21 depending on state delivering to.
We apologise for increased freight costs put up by Australia Post. To minimise freight costs we:
- – Mostly send out 500g trial packs to keep under the Australia Post 500g weight break.
- – Provide bulk options to get as much product to you per single shipping charge. Eg 1kg bulk lots are 240 days supply.
Note: times below exclude the business day required to pick, pack and despatch your order.
City/State | Standard Delivery Time* | Express Delivery Time* |
---|---|---|
Brisbane / QLD | 3-6 business days | 2-3 business days |
Sydney / NSW | 2-5 business days | 2-4 business days |
Melbourne / VIC | 3-8 business days | 3-6 business days |
Adelaide / SA | 3-4 business days | 1-3 business days |
Perth / WA | 4-9 business days | 2-3 business days |
Canberra / ACT | 2-4 business days | 1-3 business days |
Darwin / NT | 3-8 business days | 2-7 business days |
Hobart / TAS | 2-4 business days | 1-3 business days |
Shipment to P.O. boxes or Parcel Locker addresses
We welcome PO Box and Parcel locker deliveries as we ship with Australia Post.
Shipment confirmation and order tracking
We will send you a Shipment confirmation email to let you know when we have dispatched your order.Tracking numbers are sent in a confirmation email by Australia Post.From the Australia Post email you can elect to have the product safe dropped if not home and see expected lead time.The tracking number will start with a 3 digit prefix – 92JEnter this “92J” consignment tracking number into the Australia Post Tracking system here
Customs, duties, and taxes
Inositol Australia. is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Inositol Australia is not liable for any products damaged or lost during shipping.
We do not insure your goods during shipment and if you require this you need to let us know prior to dispatch.
There are additional costs for transit insurance.
If you did pay for additional insurance and received your order damaged, please contact our support team directly to file a claim.
Please save all packaging material and damaged goods before filing a claim.
Photos will be required.
International Shipping Policy
We ship via DHL for Express Services and Australia Post for standard speed international shipping.
Currently shipping to New Zealand, USA, Canada , United Kingdom and other south Pacific Countries.
Returns Policy
Customers are responsible for the cost of shipping a return.
Returns should be sent to:
Inositol Australia 7 Donalyn Crt, Duranbah NSW 2487
For more information on returns see full returns policy here.