Shipping Policies
Last updated 04 Nov 2024
Australian Domestic Shipping Policy
Shipment processing time
Orders are picked & packed the same business day. Orders placed on weekends or public holidays are processed next business day. Sendle are currently picking up every second day – Mon, Wed & Friday. We have asked for daily pick up.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout based on:
1. size of order, 2. your location and 3. the speed of service you select and now the carrier.
Recently Australia Post have started charging for cost of packaging. So 2 bags, satchel and a label takes rate from 500g now up to 1Kg rate. We are currently negotiating to get a better deal for you & have started offering Sendle.
It is likely in the new year that we will reduce weight per bag to 200g to be under the freight rate limits.
SHIPPING RATES ARE AT COST. What it costs us is what we price shipping at.
Typically for Australian Domestic orders this is :
- 250g to Sydney, Melbourne & Brisbane is from $8.62
- 500g to Sydney, Melbourne & Brisbane is from $11.76
- 750g to Sydney, Melbourne & Brisbane is from $11.76
- 1 kg to Sydney, Melbourne and Brisbane is from $14.07
We apologise for increased freight costs put up by Australia Post. To minimise freight costs we:
- – Mostly send out 500g trial packs to keep under the Australia Post 500g weight break.
- – Provide bulk options to get as much product to you per single shipping charge. Eg 1kg bulk lots are 240 days supply.
Note: times below exclude the business day required to pick, pack and despatch your order.
| City/State | Standard Delivery Time* | Express Delivery Time* |
|---|---|---|
| Brisbane / QLD | 3-6 business days | 2-3 business days |
| Sydney / NSW | 2-5 business days | 2-4 business days |
| Melbourne / VIC | 3-8 business days | 3-6 business days |
| Adelaide / SA | 3-4 business days | 1-3 business days |
| Perth / WA | 4-9 business days | 2-3 business days |
| Canberra / ACT | 2-4 business days | 1-3 business days |
| Darwin / NT | 3-8 business days | 2-7 business days |
| Hobart / TAS | 2-4 business days | 1-3 business days |
Shipment to P.O. boxes or Parcel Locker addresses
We welcome PO Box and Parcel locker deliveries as we ship with Australia Post.
Shipment confirmation and order tracking
We will send you a Shipment confirmation email to let you know when we have dispatched your order. Tracking numbers are sent in a confirmation email by Sendle or Australia Post. All orders are sent with Authority to leave by default.
Customs, duties, and taxes
Inositol Australia. is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Inositol Australia is not liable for any products damaged or lost during shipping.
We do not insure your goods during shipment and if you require this you need to let us know prior to dispatch.
There are additional costs for transit insurance.
If you did pay for additional insurance and received your order damaged, please contact our support team directly to file a claim.
Please save all packaging material and damaged goods before filing a claim.
Photos will be required.
International Shipping Policy
We ship via DHL for Express Services and Australia Post for standard speed international shipping.
Currently shipping to New Zealand, USA, Canada , United Kingdom and other south Pacific Countries.
Returns Policy
Customers are responsible for the cost of shipping a return.
Returns should be sent to:
Inositol Australia 7 Donalyn Crt, Duranbah NSW 2487
For more information on returns see full returns policy here.